Term and Conditions

Effective Date: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing www.zapakafashion.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and images, is the property of Zapaka Sales Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website for lawful purposes only and not to:

• Engage in fraudulent activities
• Attempt to gain unauthorized access to our systems
• Use our site to harass or defame others
• Interfere with the proper functioning of the website

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our formal wear and accessories (including dresses, blazers, jewelry, and men’s outfits). However, slight variations in color or detail may occur due to monitor settings or product enhancements.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after ordering, we will notify you promptly.

2.3 Non-Returnable Items

For hygiene reasons, the following cannot be returned:

• Earrings and necklaces
• Headbands
• Items marked “Final Sale”

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We will send an order confirmation email, but a contract is only formed when we dispatch your items.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL or FedEx delivery within 10-15 business days after dispatch
• Free Shipping: EMS delivery within 15-25 business days for orders over £50

4.3 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Delivery times may vary due to customs processing.

4.4 Delivery Issues

You must inspect goods upon delivery. Report any damages or discrepancies within 48 hours to [email protected].

5. Returns and Refunds

5.1 Return Policy

Returns are accepted within 15 days of delivery. Items must be:

• Unworn and unaltered
• In original condition with tags attached
• In original packaging with completed return form

5.2 Return Process

1. Contact customer service within 15 days
2. Receive Return Authorization
3. Ship to: Zapaka Sales Store, 13 Stonebridgegate, Ripon, GB CH1O 2UA

5.3 Refunds

Approved refunds are processed within 5-7 business days to your original payment method. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information. We are not responsible for delays caused by incorrect details.

6.2 Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties. These are not included in our prices.

6.3 Prohibited Resale

Purchases are for personal use only. Commercial resale of our products without authorization is prohibited.

7. Limitation of Liability

Zapaka Fashion shall not be liable for:

• Indirect or consequential losses
• Delays beyond our reasonable control (e.g., natural disasters, pandemics)
• Minor variations in product appearance from website images
• Any loss or damage resulting from improper care of garments

Our total liability shall not exceed the purchase price of the goods in question.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

For any questions regarding these Terms, please contact:

Zapaka Sales Store
13 Stonebridgegate
Ripon, GB CH1O 2UA
Email: [email protected]