Shipping & Returns

At Zapaka Fashion, we understand that your special occasion deserves perfection. Our shipping and returns policies reflect the same attention to detail that goes into crafting our exquisite formal wear and accessories.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping (orders over £50): Delivered via EMS within 15-25 business days after dispatch

Returns & Exchanges

We want you to be completely satisfied with your Zapaka Fashion purchase. Our returns policy is designed to be as elegant and thoughtful as our collections.

Return Policy Overview

• Returns accepted within 15 days of receiving your order
• Items must be unworn, unaltered, and in original condition with all tags attached
• Original packaging must be included
• A completed return form must accompany your package

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned:

• Earrings and Necklaces (for hygiene reasons)
• Headbands (considered intimate accessories)
• Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our fashion specialists at [email protected] within 15 days of receiving your order with:

• Your order number
• The item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

Within 1-2 business days, our team will email you:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• A printable return label if applicable

Step 3: Package and Ship Your Return

Carefully package your items following these guidelines:

• Use the original packaging whenever possible
• Include all original tags and labels
• Enclose the completed return form
• Securely seal the package
• Affix the provided return label

Return Address:
Zapaka Sales Store
13 Stonebridgegate
Ripon, GB CH1O 2UA

Step 4: Processing Your Return

Once we receive your return package:

• Our quality team will inspect the items within 2-3 business days
• You will receive email confirmation when your return is approved
• Refunds or exchanges will be processed accordingly

Refund Information

• Approved refunds will be processed within 5-7 business days after we receive and inspect your return
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• International refunds may take additional time to appear in your account

Exchange Process

• We will ship your new item once the return is received and approved
• You will be responsible for any price difference in the new selection
• If the exchanged item is of lesser value, we will refund the difference
• Exchanges are subject to current stock availability

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We will arrange for a prepaid return label and expedite your replacement

Thank you for choosing Zapaka Fashion for your special occasion needs. We appreciate the opportunity to serve you and look forward to assisting with your future formal wear selections.