At Zapaka Fashion, we take pride in crafting exquisite formal wear and accessories for your most special occasions. While we strive for perfection in every stitch and detail, we understand that sometimes an exchange or return may be necessary. Our policy is designed with the same elegance and care that goes into our collections.

Our Return Policy

We gladly accept returns within 15 days of receiving your order for most items in our collection. To be eligible for return:

  • Items must be unworn, unaltered, and in their original condition with all tags attached
  • Original packaging must be included
  • A completed return form must accompany your package

Non-Returnable Items

To maintain the highest standards of hygiene and quality, the following items from our collection cannot be returned:

  • Earrings and Necklaces (for hygiene reasons)
  • Headbands (considered intimate accessories)
  • Any items marked as “Final Sale”

We regret that we cannot make exceptions to this policy for these delicate accessories.

How to Initiate a Return or Exchange

Follow these steps to ensure your return is processed with the same attention to detail as our garments:

Step 1: Contact Our Customer Service

Email our fashion specialists at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Alternatively, you may use our ready-made template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Zapaka Fashion Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. The item(s) I wish to [return/exchange] is/are: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return: [Please specify – e.g., incorrect size, change of mind, etc.] For exchanges, I would prefer: [New Item Details if known] Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Your Return Authorization

Within 1-2 business days, our team will email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A printable return label if applicable

Step 3: Package and Ship Your Return

Carefully package your items following these guidelines:

  • Use the original packaging whenever possible
  • Include all original tags and labels
  • Enclose the completed return form
  • Securely seal the package
  • Affix the provided return label (or ship to our address below if no label was provided)

Return Address:
Zapaka Sales Store
13 Stonebridgegate
Ripon, GB CH1O 2UA

Step 4: Processing Your Return

Once we receive your return package:

  • Our quality team will inspect the items within 2-3 business days
  • You will receive email confirmation when your return is approved
  • Refunds or exchanges will be processed accordingly

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

International refunds may take additional time to appear in your account depending on your financial institution’s processing times.

Exchange Process

For exchanges of eligible items:

  • We will ship your new item once the return is received and approved
  • You will be responsible for any price difference in the new selection
  • If the exchanged item is of lesser value, we will refund the difference
  • Exchanges are subject to current stock availability

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We will arrange for a prepaid return label and expedite your replacement

Final Notes

We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit. For international returns, please mark the package as “Returned Goods” to avoid customs charges.

For any questions about our returns policy or your specific return, our fashion specialists are always available to assist at [email protected].

Thank you for choosing Zapaka Fashion for your special occasion needs. We appreciate the opportunity to serve you and look forward to assisting with your future formal wear selections.