Welcome to Zapaka Fashion’s FAQ section. We’ve compiled answers to the most common questions about our elegant occasion wear and accessories. Whether you’re preparing for a wedding, prom, or special event, we’re here to help make your shopping experience seamless.

Product Information

What types of special occasion dresses do you offer?
We specialise in a curated selection of formal wear including Cocktail Dresses, Evening Dresses, Prom Dresses, Bridesmaid Dresses, and Little Black Dresses. Our collection focuses on elegant designs perfect for weddings, graduations, and formal parties.
Do you offer complete outfit solutions?
Yes! Alongside our dresses, we provide coordinating Accessories (earrings, necklaces), Blazers, Capes, and even Men’s Outfits to complement your special occasion look.
How should I choose the right size for formal dresses?
Each product page includes detailed size charts. For formal wear, we recommend measuring yourself carefully and comparing with our charts, as occasion dresses often have different sizing than everyday clothing. When in doubt between sizes, we suggest sizing up as formal wear can be more easily tailored down.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email. Alternatively, visit our homepage and click “Account” in the top menu. Having an account lets you track orders and save favorites.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. Address changes must be made within 2 hours of ordering by emailing [email protected]. For cancellations, please contact us immediately – if your order hasn’t entered processing, we may be able to cancel it.

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to your bank’s security measures. Please ensure: 1) Your billing address matches your card details exactly, 2) You’ve entered the correct CVV, and 3) Your card hasn’t expired. If issues persist, contact your bank or try an alternative payment method.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
1) Standard Shipping (£12.95) via DHL/FedEx: 10-15 business days with full tracking
2) Free Shipping (orders over £50) via EMS: 15-25 business days with basic tracking
How long does order processing take?
All orders are carefully processed within 1-2 business days (excluding weekends/holidays) before dispatch. Delivery times begin once your order leaves our warehouse.
Do you ship to my country?
We ship worldwide except some remote areas and parts of Asia. During checkout, simply enter your address to confirm delivery availability.
What if I need my order urgently?
While we don’t offer express shipping, our Standard Shipping typically arrives in 10-12 days to most European destinations. For time-sensitive events, we recommend ordering at least 3 weeks in advance.
Will I need to pay customs fees?
International customers may be subject to customs duties or import taxes based on their country’s regulations. These fees are the recipient’s responsibility and aren’t included in your order total.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Special sale items may be final sale – please check product details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions within 1 business day.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5 business days. Please allow additional time for your bank to post the credit.
Do you offer exchanges?
Currently, we process returns for refunds only. To exchange an item, please return the original purchase and place a new order for the desired item.

Additional Assistance

How can I contact customer service?
Our fashion specialists are happy to help at [email protected]. We typically respond within 24 hours during business days.
Where is Zapaka Fashion located?
Our headquarters is at:
13 Stonebridgegate, Ripon, GB CH1O 2UA
Can I get style advice for my special event?
While we don’t offer personal styling services, our collection is carefully curated for various formal occasions. Feel free to email us about specific event requirements – we’re happy to suggest coordinating pieces from our current collection.

Still have questions? Our customer care team is dedicated to making your special occasion shopping experience perfect. Contact us at [email protected] for personalized assistance.